Scentix Support
Find answers to your fragrance-related questions or reach out to our team for personalized assistance.
Frequently Asked Questions
How do I choose the right perfume?
Consider your personality and scent preferences. Visit our store for a consultation or use our online scent finder tool.
What is your return policy?
We offer a 30-day return policy for unopened products. Contact us at support@scentix.ng for return instructions.
How long does shipping take within Nigeria?
Shipping takes 3-5 business days, depending on your location. Track your order below for updates.
Can I exchange a fragrance?
Yes, exchanges are possible within 30 days with proof of purchase. Reach out to our team for assistance.
How should I store my perfume?
Store perfumes in a cool, dark place away from sunlight to maintain their quality and longevity.
What payment methods do you accept?
We accept Verve, Mastercard, Visa, and bank transfers via secure payment gateways like Flutterwave.
How can I check my order status?
Use the order tracking section below by entering your order number to view real-time updates.
Are Scentix perfumes authentic?
Yes, all our fragrances are 100% authentic, sourced directly from trusted suppliers with a satisfaction guarantee.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. Contact us immediately at support@scentix.ng.
Do you offer gift wrapping services?
Yes, gift wrapping is available at checkout for a small fee, perfect for special occasions.
Contact Our Support Team
Need personalized help? Reach out to our friendly support team for assistance with your fragrance needs.
Contact Team
Track Your Order
Enter your order number to check the status of your fragrance delivery in real-time.